Minimise the risks and consequences of unexpected breakdowns and get rid of your IT issues. Have your IT systems proactively monitored and maintained with one of our Real Time IT Support packages. It's like having your own in house IT department who can keep on top of your IT to-do list, and automatically manage all of your PC's and servers, often fixing any problems before you are aware of them.

Real Time IT Support plans to have your computer proactively supported

All of Real Time support plans include these features:

• Microsoft Windows and Office Security Updates
• System Performance and Reliability Monitoring

More information

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Service Plans / Features	Premium	Advanced	Starter
Monthly cost per PC	$79.95	$49.95	$29.95
Monthly cost per Server	$199.95	$139.95	$79.95
Real IT Remote Support Software
Performance and Reliability Monitoring
Microsoft Windows and Office Updates
Windows Server Based User Account Management
Backup Software and Monitoring*
Telephone Support*	Included	Included	$23.75 per 15 minutes
Onsite Support Visits Included**
Site Visits	Bi-Monthly	Quarterly
Reporting	Weekly	Weekly	Monthly

All prices exclude GST and any applicable setup fees. All Real Time IT Support plans are subject to a 12 month term and an early disconnection fee.
* Must have external hard drive capable of holding entire system backup.
** Must have included server and client Anti-Virus software and pass initial network fitness check.

Support and Monitoring Proactive monitoring preventing little hiccups before they become problems. Secure and efficient remote support reducing call out support costs Record keeping of all your hardware and software assets	Workstation and Server Security Antivirus and Anti-spyware software managed and kept up-to-date Prevention of undesired software applications (additional security software may be required)
Caring for your PC Automated windows update management with performance monitoring and optimisation Microsoft Windows and applications maintenance and support	Caring for your Server Microsoft Exchange mail server remote management Microsoft SQL server remote management Network administration and system policy maintenance

Onsite Service Fees	Response Time	Premium	Advanced	Starter
Service rate until capped	Call Out Fee	Included	$50.00	$50.00
(minimum onsite time 15 minutes)	Hourly Rate	Included	$95.00	$95.00
Capped charge for a Server	Same Day	Included	$362.00	Hourly Rate
	Next Business Day	Included	$203.00	Hourly Rate
Capped charge for a Desktop or Notebook	Same Day	Included	$297.00	$297.00
	Next Business Day	Included	$239.00	$239.00
All prices exclude GST and Hardware Costs not included. Upgrade pricing applies only for hardware purchased from Real IT.

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